Call Center Agent

Aug 26, 2017 03:24 am

Trust Bank Company Name: Trust Bank

Job Title: Call Center Agent

Job Type: Full Time

Job Category: Customer Support/Call Centre

Deadline: 30 Nov,-0001

Educational Qualification:

Bachelor/ Honours Degree

 

Experience:
  • Must have soothing voice quality.
  • Must have the ability to handle various types of customer.
  • Telco/ Bank/ Other MFS work experience will be preferable.

 

Other Opportunities:
Job Location

Anywhere in Bangladesh

Salary Range
    Negotiable
Other Benefits
    As per company policy.

 

Instruction :

Applicant must enclose his/her Photograph with CV.

Application Deadline : Aug 31, 2017

 

Company Information

Trust Bank Ltd.Address : Shadhinata Tower (8th Floor), Shaheed Jahangir Gate, Dhaka Cantonment, Dhaka-1206

 

Job Detail:


Key Points

Provide personalized customer service by responding to the needs of the customers.

Job Context

Call Center.

Job Description / Responsibility

Receive inbound calls courteously.
Evaluate problems of the customers and provide logical and lasting solutions.
Generate customer interest in the services or products offered by the company.
Provide personalized customer service by responding to the needs of the customers.
Ensure feedback from the customer to further improve the customer services.
Manage and update customer databases with the status of each customer.
Build customer loyalty by follow-up of customer calls.