Business Support Assistant

Jul 17, 2017 03:44 pm

United Nations World Food Programme (WFP) Company Name: United Nations World Food Programme (WFP)

Job Title: Business Support Assistant

Job Type: Full Time

Job Category: NGO/Development

Deadline: 30 Jul,2017

Educational Qualification:

University degree in Social Science, Business Administration, Development Studies, Economics or any other relevant disciplines.Completion of secondary school education. A post-



At least three years of progressively responsible work experience including at least one year in the field of community and/or international development, emergency operations, disaster preparedness, cash and voucher programming or other related field. Experience in Finance and Admin is highly desirable.




Technical Skills: Skills in utilizing computers; MS Office such as Word, Excel. Working knowledge in spreadsheet and other software packages.
Language: Fluency in both oral and written communication in English and Bangla.


Critical Success Factor
Strong interpersonal skills; courtesy, tact and ability to work, and communicate effectively in a team with people from different nationalities, cultural and ethnic backgrounds. Ability to interpret and analyze a wide variety of programme issues and statistical information, and to maintain accurate and precise records. Ability to work in a team environment in order to achieve common goals. Ability to work systematically, use initiative, good judgment, and to communicate complex matters both orally and in writing; Well organized and ability to meet strict deadlines, even under work pressure.

Expected Results:
Organized and precise records; well analyzed data with minimum supervision. Processing of work and related follow up done under general supervision. Use of own discretion to address unforeseen situations seeking advice from and/or reporting to supervisor as applicable. Meets all deadlines.


Other Opportunities:

Contract Type: Service Contract (SC)
Contract Duration: 12 months (extandable)
Duty Station: Dhaka, Bangladesh
Monthly Net Salary: BDT 69,981


Instruction :



Only candidates meeting the above requirements are requested to submit an online application by 30 July 2017. 

WFP is an equal opportunity employer.
Since women are underrepresented in WFP Bangladesh, qualified female
candidates are strongly encouraged to apply


Job Detail:

Career Opportunities: Business Support Assistant G5 (60021)
Requisition # 60021 - Posted 17/07/2017 - Short Term-SC WFP - Asia, Southern - Bangladesh - Dhaka - Working Job Language (2) - BUSINESS SUPPORT

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
The Cox’s Bazar Support Unit it located in the WFP Country Office in Dhaka. It leads strategic discussions, manages external relationships pertaining to WFP’s engagement in Cox’s Bazar District, and provides necessary programme support to the Cox’s Bazar Sub Office.

Under the overall guidance of the Deputy Country Director for Strategy and Programme and the direct supervision of the Head of the Cox’s Bazar Support Unit, the Business Support Assistant will perform, under minimal supervision, the full range of office management and administrative support functions of the Cox’s Bazar Support Unit.

KEY ACCOUNTABILITIES (not all-inclusive)

Programme design and implementation:
Support the Head of Unit in updating the relevant project documents i.e. Implementation Guideline, Cash Transfer Guideline, Standard Operational Procedure (SOP), project work plans, including other relevant documents required for project implementation of the Enhancing Food Security and Nutrition (EFSN) Programme and the e-vouchers (FoodCards).
Identify and capture lessons learned from the EFSN programme and e-vouchers in camps and makeshifts and input these into new standard operating procedures.
Support the Head of Unit to develop related timelines/work-plans (i.e. FoodCard disbursement calendar) and coordinate with other relevant units on the assigned projects as required.
Request in a timely manner procurement, human resources, information technology, pipeline, administrative actions required to implement the projects in line with established milestones, targets and timelines.
Have regular communication and liaison with the Cox’s Bazar Sub Office, cooperating partners (CPs) and other stakeholders for the successful implementation of projects. Conduct regular field visits to the project sites, provide technical assistance to the Sub Office to support the successful implementation of the projects.
Support the Unit in the development of project briefs, site briefs, case studies and provide technical support to training and other necessary promotional materials of the project.
Ensure visibility of WFP and donors on materials produced for the projects.
Provide clear and accurate briefings on projects or programmes when requested, and contribute to planning/briefings for high level visits.
Engage in regular unit meetings, prepare minutes, monitor and follow-up activities.

Administrative and financial support:

Process all payments for the Cox’s Bazar Sub Office programmes, ensuring monthly cash forecasts, advance service entry sheets (SES), timely invoice and cash release notes (CRN), are effectively entered in WINGS (SAP) and Web tracking systems.
Track the status of resources allocated to the projects (including expenditures against budget) and advise the Head of Unit on actions to be taken to ensure efficient and effective use of its resources. Liaise with WFP’s Support Services to ensure approved actions are taken and followed through.
Manage the monthly e-voucher (FoodCard) distribution cycles including establishment and maintenance of standard operating procedures.
Facilitate field level agreements (FLAs) with cooperating partners and undertake necessary amendments.
Review and analyze cooperating partner budgets and invoices, process payments and keep the Head of Unit updated on the plan of action if any inconsistencies are found.
Assist and facilitate the internal and external audit processes, provide required reports and maintain all necessary documentation.

Beneficiary grievance management support:

Until the Beneficiary Grievance Mechanism is institutionalised:
Provide quality telephone conversations with accurate, up-to-date information to beneficiaries and ensure appropriate referral to respective individual/unit
Maintain the grievance management database.
Regularly share updates to the Country Office management on the hotline
Ensure that the grievance is resolved within the timeframe stipulated in the standard operating procedures.
Provide institutional knowledge and support to the M&E Unit to establish the Beneficiary Grievance Mechanism at CO level.
Other duties as assigned.

Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.
Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.
Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.
Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.