Customer Service Executive (Temporary), Call Center

Jul 09, 2017 02:49 am

City Bank Company Name: City Bank

Job Title: Customer Service Executive (Temporary), Call Center

Job Type: Full Time

Job Category: Customer Support/Call Centre

Deadline: 11 Jul,2017

Educational Qualification:
    4 years of Graduation/ Masters in any discipline from a reputed university.

 

Requirement:
  • Good command in oral and written communication skills in Bangla and English.
  • Very good computer skills.
  • Effective listening skills.
  • Problem solving skills.

 

Other Opportunities:
Job Location

Dhaka

 

Instruction :

Applicant must enclose his/her Photograph with CV.

Application Deadline : Jul 11, 2017
Company Information
The City Bank LimitedAddress : House CEN (C) 11, Avenue 136 (Level 4), Gulshan 2, Dhaka.Web : www.thecitybank.com

 

Job Detail:

Job Description / Responsibility
The primary responsibility of the role is to provide superior customer service to both internal and external customers of CBL and continuously strive to improve the level of service delivery. Other key responsibilities of the role includes - answering incoming & outgoing calls from customers, answering inquiries and questions, handling complaints, troubleshooting problems and providing information.
Handle customer queries, resolve complaints and provide relevant product information in an efficient, professional and positive manner.
Ensure superior service level to all customer by effectively understanding the customers need/query and responding to it in a professional and timely manner.
Maintain proper documentation of complaint/request records.