Operation Manager

Jul 01, 2017 06:35 am

dnet Company Name: dnet

Job Title: Operation Manager

Job Type: Full Time

Number of Vacancies: 1

Job Category: Customer Support/Call Centre

Deadline: 15 Jul,2017

Educational Qualification:

Post graduation in relevant subjects from a reputed university

 

Experience:
  • At least 4 year(s)
  • The applicants should have experience in the following area(s):
    Call Centre Supervision/Management

 

Requirement:
  • Proven experience as call center manager or similar position
  • Customer Oriented
  • Excellent organizational and leadership skills with a problem-solving ability
  • Independent decision making ability
  • Excellent People Management Skills
  • Outstanding communication and interpersonal skills
  • Capability of working in challenging and demanding situations

 

Other Opportunities:
Job Location

Gazipur

Salary Range
    Negotiable
Other Benefits
    As per organizational policy

 

Instruction :

Application Deadline : Jul 15, 2017

 

Job Detail:


Job Description / Responsibility

Developing service procedures, policies and standards for call center operations.
Managing the daily running of the call center, including sourcing equipment, effective resource planning and implementing call center strategies and operations.
Accomplishes call center human resource objectives by recruiting and selecting agents, orienting, training, assigning, coaching, counseling, and disciplining agents, supervisors and other employees.
Administering scheduling systems, communicating job expectations, planning, monitoring, appraising, and reviewing job contributions, planning and reviewing compensation actions, enforcing policies and procedures etc.
Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues.
Preparing call center performance reports by collecting, analyzing, and summarizing data and trends.
Accomplishing organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Identifying and highlighting further opportunities for services and process improvements.
Any tasks assigned by supervisor.