Guest Relations Officer/ Agent

May 07, 2017 01:33 pm

Le Meridien Dhaka Company Name: Le Meridien Dhaka

Job Title: Guest Relations Officer/ Agent

Job Type: Full Time

Job Category: Travel/ Tourism

Deadline: 20 May,2017

Educational Qualification:
    Graduate.

 

Experience:
  • 2 to 3 year(s)
  • The applicants should have experience in the following area(s):
    Guest Relation, Customer Service, Front Office, Cabin Crew, Flight Attendant
  • The applicants should have experience in the following business area(s):
    Airline, Hotel, Telecommunication

 

Requirement:
  • Age 20 to 35 year(s)
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Must possess basic computer skills.
  • Knowledge about PMS OPERA and STARGUEST
  • General knowledge of the city where hotel is located and its attractions.
  • Extensive knowledge of the hotel, its services and facilities.
  • Convey high level of understanding of the importance of attending to details.
  • Ensure accuracy by verifying work against standards or input of others.
  • Interact with extremely difficult person in a very diplomatic fashion.
  • Take extra steps to ensure work was completed despite lack of cooperation from others.
  • Pursue increased responsibility
  • Maintain high level of output and quality regardless of task load.
  • Take initiative and act quickly to deliver projects in a professional manner.
  • Take action to ensure overall success of department/organization.
  • Manage time carefully to ensure timely completion of a complex project.

 

Other Opportunities:
Job Location

Anywhere in Bangladesh

Salary Range
    Negotiable

 

Instruction :
Application Deadline : May 20, 2017
Company Information
Le Meridien DhakaAddress : 79/A, Commercial Area, Airport Road , Nikunja-02, Khilkhet, Dhaka-1229

 

Job Detail:

Job Description / Responsibility
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
Anticipate guest's needs through observation and offer prompt, efficient service. Respond to special requests from guests with unique needs.
Provide guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.
Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals.
Comply with quality assurance expectations and standards.
Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Align working practices and conduct with "Le Meridien" consistently strive to meet and exceed the expectations of both internal and external guests.
Work closely with the Front Office Manager/Guest Services Managers to achieve the maximum standards and best level of coordination in guest services to the comfort and well-being of the guest.
Be fully conversant with the Emergency Plan of Action. Act as 'floor monitor' in emergency procedures.
Report and manage incidents, accidents, loss and/or damage to person and property within the premises.
Maintain vigilance over the security of the hotel and liaise with the Security department accordingly.
Handle complaints and take necessary action to ensure guests satisfaction.
Maintain excellent product knowledge of the hotel facilities and sell hotel outlets to generate revenue through commissions.
Ensures that the Hotel are kept neat, tidy and clean at all times.
Maintain a good rapport with the clients and identify potential business for the hotel.
Coordinate with other departments with regards room requirements.
Ensure that arriving guests are assigned ready rooms upon check in.
Ensures that the Food and Beverage Set up is always neat and refilled whenever necessary.
As required, work with the Operational Excellence Manager, FO Supervisor, Sales and Marketing Department to arrange/co-ordinate room requirements.
Ensure departmental supplies are maintained and ordered as required.
Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation as per Marriott Policies.
Undertake other duties as required by the Operational Excellence Manager and Hotel Management.