Customer Care Officer/Call Centre

Feb 26, 2017 04:54 pm

Diamond World Ltd Company Name: Diamond World Ltd

Job Title: Customer Care Officer/Call Centre

Job Type: Full Time

Number of Vacancies: 4

Job Category: Customer Support/Call Centre

Deadline: 09 Mar,2017

Educational Qualification:

Graduate at any Discipline

 

Experience:

2 to 5 year(s) Fresher are encouraged to Apply

 

Requirement:

The applicants should have experience in the following area(s):
Call Centre Supervision/Management, Call Centre Training, Online (web/e-mail) Support, QC (Quality Control) of Customer Service

Additional Job Requirements

 

Smart
Able to work under pressure
Able to lead Team
Sincere

 

Other Opportunities:

Job Location: Dhaka

Salary Range: Negotiable

 

Other Benefits: As per company policy

 

Instruction :

Send your CV to:
hr@diamondworldltd.com 

Application Deadline: 9th March, 2017

Company Address:
Diamond World Ltd.
Corporate Office: 68/1, Gulshan Avenue,
Gulshan-1, Dhaka- 1212. 
web: www.diamondworldltd.com 

Business: Diamond, Gold & Platinum Jewellery Business

 

 

 

Job Detail:

Post:
Customer Care Officer/Call Centre Female/Male

No. of Vacancies (04) Four

Job Description / Responsibility

Setting and meeting performance targets for speed, efficiency, sales and quality
Managing the daily running of the call center
Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues
Maintaining up-to-date knowledge of industry developments and involvement in networks
Monitoring random calls to improve quality, minimise errors and track operative performance
Recording statistics, user rates and the performance levels of the center and preparing reports
Handling the most complex customer complaints or enquirers
Organizing staffing, including shift patterns and the number of staff required to meet demand
Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes
Forecasting and analyzing data against budget figures on a weekly and/or monthly basis
Improving performance by raising efficiency of the total Team