CS Premier : Administration Associate

Feb 19, 2017 04:22 pm

DAMCO Company Name: DAMCO

Job Title: CS Premier : Administration Associate

Job Type: Full Time

Job Category: Customer Support/Call Centre

Deadline: 25 Feb,2017

Educational Qualification:

Bachelors or Master’s degree from reputed University with a CGPA of min 3.25 on a 4.00 scale



Fresh graduates can apply. 1 or 2 years of relevant experience is preferable. 



The position requires excellent written and verbal communication skills both in English and Bengali and the ability to communicate effectively in a diverse multicultural environment. Professional in business mail communication.


Other Opportunities:

Job Location: Dhaka


  • Proactive, Self-Starter who can work alone and extend support to colleagues
  • Good communicator
  • Well organized
  • Team player
  • Critical/Creative thinker
  • Easily adapts
  • Innovative and hard working
  • Expert in MS office
We Offer
Welcome to an exciting world of One Team Customer Service, where you will join an ambitious and expanding team of Customer Service Professionals, an extended arm of our colleagues across the globe in the front office. This team together with the front office colleagues & Customer Service team focuses on delivering “Best in Class Service & Experience” to our global clientele. This team has an array of responsibility from understanding customer needs to exceeding customer expectations. The ultimate objective of this team is to ensure that we completely satisfy customer needs profitably & create value for us as well as our customers.


Instruction :

Last application date: 25 February 2017.


For further information, please contact: .

damco.com  Female candidates are encouraged to apply

Damco is one of the world's leading third party logistics providers specialising in customised freightforwarding and supply chain solutions. The company has about 11,000 employees working in more than 300 offices around the world and a global presence in about 100 countries. Damco is part of the Maersk Group. More information about Damco can be found on www.damco.com


Job Detail:

Administration Associate

Dhaka Local

Customer Service

Ref.: DC-129952

Provide day to day customer service support to Client as per agreed SOP. Maintain good relationship and communication with internal and external stakeholders. Support team to achieve its target as an individual as well as a team player. Need to handle daily exceptions by providing related solutions being align with Standard Operating Procedure (SOP) and compliance.

Key Responsibilities
Major responsibilities include maintaining relationship with Export suppliers, Clients, External parties, various desks of Damco Bangladesh and Destination/overseas offices to materialize Export shipments.
Meet the targets defined by the Team Leader and Branch Manager to keep customer happy.
Maintain proper documentation of working with customers, in house teams.
Maintain team and Branch KPIs (Key Performance Indicator)
Create and update booking in Kewill (Damco software) for 100% export bookings as guided by client specific/general process and send the same to operations team & others stakeholders as booking confirmation.
Maintain the records of shipment details separately.
Prepare stuffing plan and provide the same to warehouse/Operations team earliest possible within agreed timeline
Follow-up shipment payment process and maintain pending payment records separately.
Prepare ad-hoc reports based on client/business requirement
Follow-up claim related issues, if any, with respective parties as guided.
Proactive communication with all stakeholders in case of exceptions
Follow Bangladesh Shipping law, Foreign Exchange policy and Damco Global IOP in every steps.